[Resolved]  Zoom Car — invalid charges by the company

Address:

Sector 14 Gurgaon, GURGAON GURGAON, Gurgaon, Haryana, 122001

This is in regards to the zoomcar booking jps6bbg7k. The booking was completed on 3rd july 2019. It seems there were some technical discrepancies with the app, for which i have been asked to pay excess amount.
First thing was that the app didn't work, i found the car in unlocked condition, after that the app dis-functioned and i was unable to end my ride. I called customer care for ending my trip for which he told that i drove for 187 km, but in reality it was 77, i confirmed it over the odometer then he rectified it.
Secondly, i have marked over the app that car was damaged before proceeding with the booking, because the app dis-functioned, it didn't got updated. Thirdly, i have picked the car from sector 16, but till date it depicts that the booking was from tdi palm court. Now you are asking for damage charges, and sending legal mails, i have already sended the pics and the car was insured so why am i liable to pay the excess amount. If they were genuine, i would have paid it. This is a fraud and i wont be paying it.
This case happened with my first booking also where in i was asked to pay 5000 for inconvenience charge. Zoomcar is looting its customer, i have the pics of the car, and one more thing there was no executive present to whom i could notify that i received the damaged car.