[Resolved]  Zoom Car — invalid damage costs

On 25th May we took a KUV from Zoom Car.
The car did not have any major external damage. And we verified everything on the zoom car app checklist.

We drove down to Coorg, As we parked the car on a slope and we pulled the hand break. As soon as the Driver was getting down from the car the car moved forward and hit a tree and the front was dented. The hand break had failed. We then took the car in reverse and checked the hand break, the car was rolling down even when the hand break was applied. For the rest of the trip we parked the car in gear.

On coming back we duly informed zoom ca about the scenario. Later in the evening they charged us with a 10k damage charge. I immidiately dropped a mail to them, and got an automated reply. I gave in further details, but never really heard back from them on the case ID.

few days later, I try to contact them again on social media, and phone and they just say the same scripted reply. Also none of the guys I talked to had any idea about the case. They just repeated that the charges are valid.

Now, I get another call threatening with a legal suite.
I am not sure if zoom car releases the dangers of giving a car with a non functional hand break, and we were not even informed about it. And there customer are is a joke. Just a bunch of people reading templates.
Was this information helpful?
No (0)
Yes (0)
Jul 14, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Jun 08, 2019
Updated by abhinav.sayan
Booking ID : JPS6B1CDK

Case ID to which I still have not got a reply : CASE:1266061
Verified Support
Jun 10, 2019
Zoomcar Customer Care's response
Hello Abhinav,

Greetings!

We are sorry to know that there is a discrepancy in the charges. We did check the booking and see that our team has already reached out to you and shared an update on the escalated issue.

Kindly note, the charges are levied after a thorough check post the vehicle drop-off. We regret to inform that we will not be able to reverse/alter the charges levied on the booking.

Regards,
Appachu
Zoomcar
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5653
    Pending
    13
    Resolved
    2591
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information