[Resolved] Zoom Car — invalid damage costs | |
On 25th May we took a KUV from Zoom Car. The car did not have any major external damage. And we verified everything on the zoom car app checklist. We drove down to Coorg, As we parked the car on a slope and we pulled the hand break. As soon as the Driver was getting down from the car the car moved forward and hit a tree and the front was dented. The hand break had failed. We then took the car in reverse and checked the hand break, the car was rolling down even when the hand break was applied. For the rest of the trip we parked the car in gear. On coming back we duly informed zoom ca about the scenario. Later in the evening they charged us with a 10k damage charge. I immidiately dropped a mail to them, and got an automated reply. I gave in further details, but never really heard back from them on the case ID. few days later, I try to contact them again on social media, and phone and they just say the same scripted reply. Also none of the guys I talked to had any idea about the case. They just repeated that the charges are valid. Now, I get another call threatening with a legal suite. I am not sure if zoom car releases the dangers of giving a car with a non functional hand break, and we were not even informed about it. And there customer are is a joke. Just a bunch of people reading templates. Was this information helpful? | |
Jul 14, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 10, 2019 Zoomcar Customer Care's response Hello Abhinav, Greetings! We are sorry to know that there is a discrepancy in the charges. We did check the booking and see that our team has already reached out to you and shared an update on the escalated issue. Kindly note, the charges are levied after a thorough check post the vehicle drop-off. We regret to inform that we will not be able to reverse/alter the charges levied on the booking. Regards, Appachu Zoomcar | |
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