[Resolved]  Zoom Car — invalid excess km and fuel charges

I booked Maruti Swift At car for 78kms with booking i'd JPS663CKZ

They put me 1495/- invalid charges it's so unfair to treat like these for zoom car customers you can check the start and end checklist photos i completed the trip for 77kms there is error in your car Gprs there is no way I Drove Car for excess kms and how come you people add ReFuel Charges I took Car At 0% Fuel level you can see in check list pictures how come you people added 296/- Refuelling Fee on what basis. Your company is fraud im so angry with your Rent car company.

You zoom car people are cheaters fraudsters just putting unnecessary charges to innocent customers and harrasing them to pay this company needs to change if it's like this it will be shut down by customers complaint and also by going further to court.
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Jan 17, 2020
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2019
Zoomcar Customer Care's response
Hello Mujahedd,

Greetings!

We understand your concern here. We have made the necessary changes and reverse the charges which were levied invalid. Rest assured, necessary measures shall be taken to minimize such issues in the future.

Regards,
Imran'
Zoomcar
Dec 12, 2019
Updated by Sk Mujahedd
Still Excess Kms charges are not reversed plz correct it ASAP to continue with you services soon.I have attached Kms Checklist screenshot photos for proof. I have ended in 77kms for 78kms Free booking.

Verified Support
Dec 13, 2019
Zoomcar Customer Care's response
We have already made the necessary changes and reversed the charges which were levied invalid. Kindly re-login to your Zoomcar account to view the changes.

Regards,
Imran
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