[Resolved] Zoom Car — invalid excess km charges added
MMusaab Mahmood Advocate on Mar 20, 2020
I will go through legal procedures to zoom car as fraud company and you by a big advocate in court through proof of start and end checklist pictures of km which i uploaded. You and your grand father will also remove invalid km charges. Aside of checklist i'm having gallery pic with date and time of km starting and ending trip and ur saying gps thing ur gps it's invalid u can't judge on that basis i'm having proof
I started 58867km at 2:55pm and ended at 58896 at 10:15am travelled
Total 29km check below in uploaded images with details date and time.
What you people are thinking to us foolish just harrase and torture them customers will fear and pay. I'm not that kind of guy u people will remember me if you don't remove invalid charges.. Providing bad condition cars not maintaing and adding invalid charges ur company is looting customers 😤😡
I'm booking police complaint against you and the company if my issue is not solved i will go through legal procedures i'm having proofs everything.
Complaint marked as Resolved Mar 31, 2020
I was so disappointed with ur service after contacting customer support and giving police complaint my Issue is Resolved .
[Mar 21, 2020] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Mar 26, 2020
We understand your concern here. We did check our GPS records and see that you have driven extra kilometers, therefore, we have levied the charge as per the policy. unfortunately, we will not be able to waive off the charge as the levied charge is valid. Hoping for your understanding in this regard.
Verified SupportZoom Car Customer Care's response, Mar 28, 2020
We did try to contact you, however, the number was unreachable. We did go through the image which is uploaded in the app while ending the reservation. We see that you have shared the end odometer which is captured at 3 AM, therefore, the charge levied is valid. We regret we will not be able to waive off the charge here.
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