[Resolved] Zoom Car — invalid excess km charges added | |
I will go through legal procedures to zoom car as fraud company and you by a big advocate in court through proof of start and end checklist pictures of km which i uploaded. You and your grand father will also remove invalid km charges. Aside of checklist i'm having gallery pic with date and time of km starting and ending trip and ur saying gps thing ur gps it's invalid u can't judge on that basis i'm having proof I started 58867km at 2:55pm and ended at 58896 at 10:15am travelled Total 29km check below in uploaded images with details date and time. What you people are thinking to us foolish just harrase and torture them customers will fear and pay. I'm not that kind of guy u people will remember me if you don't remove invalid charges.. Providing bad condition cars not maintaing and adding invalid charges ur company is looting customers 😤😡 I'm booking police complaint against you and the company if my issue is not solved i will go through legal procedures i'm having proofs everything. Was this information helpful? | |
Mar 31, 2020 Complaint marked as Resolved I was so disappointed with ur service after contacting customer support and giving police complaint my Issue is Resolved . Zoomcar customer support has been notified about the posted complaint. Verified Support Mar 26, 2020 Zoomcar Customer Care's response Hello Musaab, Greetings! We understand your concern here. We did check our GPS records and see that you have driven extra kilometers, therefore, we have levied the charge as per the policy. unfortunately, we will not be able to waive off the charge as the levied charge is valid. Hoping for your understanding in this regard. Regards, Ramya. S Verified Support Mar 28, 2020 Zoomcar Customer Care's response Hello Musaab, We did try to contact you, however, the number was unreachable. We did go through the image which is uploaded in the app while ending the reservation. We see that you have shared the end odometer which is captured at 3 AM, therefore, the charge levied is valid. We regret we will not be able to waive off the charge here. Regards, Ramya. S | |
1 Comment | |
Comments
I'm constable police officer the customer complained that your company added invalid charges My customer travelled 29kms he is having proofs pictures with date time this is unfair to treat innocent customers by adding invalid charges. I will book case against your company as fraud company looting customer if you don't remove his charges.
Reply
46%
Complaints
5656
Pending
12
Resolved
2592
View all 5656 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information