[Resolved] Zoom Car — irrelevant charges | |||
I have not put a scratch on the car and zoomcar has put up charges worth 6000 for damaging the car... I am using zoomcar from 2015, always there were some or the other extra charges but those were in minute so I always ignored but this is an allegation that I have damaged the car... I have asked for proof of damage, I have offered to visit site and review vehicle on the very next day the charges were raised, I have even asked them to send me snapshots of the vehicle where I have damaged but no response from the team, they only said once they will check and get back... Not revert and no number is available to speak as well... Customer service never ANSWERS call as well. The car parking was at a dark place where there was no light hence the photos I took for end checklist would be dark, I tried to park car in lightened area and do end checklist but app did not allow... It said it has to be parked at the designated place only... Now they are playing games with me... Pls tell what damage I have done, send me the snapshots or invite me to see the vehicle on priority, resolve it ASAP. Was this information helpful? | |||
Jul 14, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 10, 2019 Zoomcar Customer Care's response Dear User, We are sorry to know about the discrepancy in the charges levied on the booking. Please share your booking ID for our reference, we shall check on the complaint raised and we will revert with an update. Regards, Sowmya | |||
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