[Resolved] Zoom Car — irrelevant damage charges

Ayush Kumar Dua

from Delhi, Delhi

Address:

Mysore, Karnataka, 570027

Booking id:- jps6bgoz1

I have submitted the car without any damages. The inspection guys has checked the car. He drive the car that time. He said everything is fine. He successfully completed our booking. I got an email too for that. After 19:57 hours i got an sms please submit outstanding 10000 rupees for damage. After 20 hours what happened to car how i am responsible for that. I asked the inspection guy twice please checked the car while submitting back. He said everything is fine sir. I have been asking for the images of damage for last one day. The customer care executive is talking to me like i had did murder of someone. They don't have respect to talk their customers. He told if you go legally we will shoot you there. The best way to torture customer. At least they should inspect the car in front o[censored]s. How do i trust them.? 10000 is not a small amount. Is there any law or someone who can help me in this. Please guide and help me.

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Jun 27, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 14, 2019

Zoomcar Customer Care's response Hello Ayush,

Greetings!

We understand your disappointment here. We did check the booking and see that the charges are levied on the booking after a thorough check. As the charges are appropriately levied on the booking for the damage done on under chasis, we will not be able to reverse/alter the same.

Regards,
Appachu
Zoomcar

May 15, 2019

Updated by Ayush Kumar Dua Hello Sir,

I am asking for the damage images from the last two days. Why you guys are not sending me the images. ? If you are correct on your part you should send me the images with that time only. I have requested your customer care executive two times please send me the images. I had also email you for the images but no response from your side. The only response i got is please wait for 24 hours if your team has done the inspection then why sending images is a big deal for you. Why are you making fool of your customers. How can i pay the amount without seeing the damages. Because when i left the car it was in proper condition. Kindly provide me the damage images and service records of the car within 24 hours otherwise you and your team is responsible for the fake damage and allegations you put on me. Hope you understand if you don't have man power to send a email within respective time its better you should shutdown your company. You say yourself your company is no.1. How careful you and your team are they are failed to me provide me the images within last 48 hours. Don't think everyone using your car is fool or you can make them fool. if you have valid proof send me everything in written within 24 hours then i will validate the damage and pay the amount if it is valid.

Thanks & Regards,
Ayush

Verified Support

May 17, 2019

Zoomcar Customer Care's response Hello Ayush,

We did have a check and see that our team has shared you the damaged images to the registered email ID. Hence, we request you to have a check.

Regards,
Ramya. S