[Resolved]  Zoom Car — irresponsible behaviour - jps6xhcoo

I booked a zoomcar (I 20) on 11th august for dates - 6th to 8th october (Booking id - jps6xhcoo) booking was supposed to start at 6 am. I got a call at 4 am that my car has been degraded to swift due to unavailability. After that at 5 am i called delivery executive to find the exact location of delivery. He immediately said that there was no car available neither swift nor any even after i was already allocated swift and asked me to connect with customer care. I called them continuously after every 15 mins and every time i got the same answer - “we are looking into it and you will shortly receive a call from us “ finally i did receive the call at 6:30 that my booking will be cancelled and refund will be given. Looks fair but now let’s talk about my side. I was waiting with my elderly parents in the dark at railway station since 5:30 am. They were getting afraid as i was continuously talking on phone with the customer executive. And suddenly we were stranded in the middle with no options left but to lie there alone. I had booked zoomcar for their comfort and made them ready to try zoomcar and the result is they will never trust and use zoomcar or any self drive. We had made all the bookings accordingly and had to bear the losses as no one was ready to take us to our destination immediately. So disappointing and embarrassing it was! Now my question is doesn’t zoomcar have any qrt and emergency arrangements being such a big org? They should own the responsibility if someone has trusted upon them. I rightfully ask the compensation for the irresponsibility and impudence zoomcar has bestowed upon me. I demand zoomcar to pay for all my losses and the discomfort we had. Zoomcar should always be prepared in such cases and have an alternate arrangement.