[Resolved]  Zoom Car — Issue with extra charges on Zoom car

Address:	Bangalore, Karnataka, 560057
Website:	www.zoomcar.com

Hi team,

I'm very unhappy with the zoom car service which i used last week, that's is the reason i'm writing this mail. As you know i have taken the zoom car service on 20/05/17 09:30 am to 4.30pm, during the morning who hand-over the key to me, he told me if i late beyond booking time which is 4.30 pm i need to pay the fine amount which is 500 inr per hour and he also informed me if i call customer care they will be help me for extending the hours and which will be avoiding the fine of 500 inr, so from 2pm onwards i was trying to call customer care and very first time they said its possible to extended after some time they said its not possible to extended via customer care and they asked me to extend via app. And i was unable to do that, because the app was not user friendly (There was no option in app to extend the trimmings. And finally i have return the car by 5.30 pm which is one hour late, and again the reprehensive at zoom car office he asked me to call customer care and he said they will help me on that. But unfortunately customer representative was unable to help me, he hand-over the call to his supervisor. His supervisor very rude to me and was not able to help also. Was on the call for 1 hour and it didn't help me anything apart from loosing the money for the phone call. He literally useless for customer care.

I have a concern here. When i call the customer care officer at 2 pm he said if he extend my time i need to pay extension fee and some charges but the same time i will be eligible for 10km extra, but when i return the car it didn't happened can i know why your customer care officers says something and you are charging to the customer something else.

I really want the explanation of this. Also please help me getting my refund amount for 10km extra charges you have made me pay.

Expecting a help from zoom car service.

Regards,
Sujith s krishna