[Resolved]  Zoom Car — issue with fuel refund

Address:	Ahmedabad, Gujarat
Website:	www.zoomcar.com

I have booked the i20 from[protected] pm to[protected] am with 680 km including fuel (Booking id jps646uvq) in ahmedabad.

I have a big objection with the fuel refund amount. I have reached the location for pick the car 1 hr earlier and i have seen that there is very less fuel available in the car so i contact the person and asked him to fill the fuel because i have to go 680km. He said no we can't do it and give me some reasons and said you just fill the fuel and upload the bill you will get the refund. So i have filled 3000 rs fuel because i don't know how much fuel i need for 680km. And its quite obvious because i am with my family so i can't take the risk for that as well as i am not a mathematical professor so that i can calculate the exact amount.

Yesterday i got the message from your end that you will get me only around 1700rs as fuel refund. (Strange!!) if i already paid with fuel then how can you cut the fuel rs from the refund? It is not acceptable at all.

Now let me tell you your ridiculous policy. Same day same kind of booking done by one of my friend with the same km and same rs fuel we filled in the car. He even drives less km to compare to me but still, he gets the full refund. Ha ha ha. Is this some kind of joke you guys doing here.

The bottom line is i paid 3000 rs for additional fuel because you guys do not provide me a car with fuel. So it's your responsibility and i want my whole 3000rs refund that's it. I can't take only 1700 rs.