[Resolved] Zoom Car — jps6tvo8d > okkiyam thoraipakkam (tek towers) > ecosport | |||||
Billing and charges billing Hi attached is the invoice charged for my last booking. I have 2 queries 1. Booking was done using axis bank 20% offer. So a discount of 960 should be applicable and during payment the discount is reflected. But as soon as the payment is done there is an outstanding amount 960 reflected. I was told to pay it and will be refunded after the trip is completed. But refund of 960 is not initiated. Please explain. 2. There was a damage to the car since a pig ran under my car while i was on the way form tirupathi to chennai. And 15000/- is changed as damage cost. Without any initial inception by the service team they asked me to pay 15, 000. So will you clarify why 15000 is cost apart form insurance.? I hope zoom car is having insurance covered. And initially they asked to pay 10, 000 and submit my original license and later for not submitting my licence i was charged 5000 extra. So my question is after the damage is estimated and insurance is claimed will you share the damage invoice and how much it cost.? Do i need to file a fir for my accident and share what all happened with my booking.? Please arrange a call back to clarify my questions. Was this information helpful? | |||||
Oct 25, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 22, 2017 Zoomcar Customer Care's response Hello Nani, We definitely understand your concern regarding the escalation. Upon checking we see that the discount amount has been refunded to you through IMPS and the same has been transferred to your bank account. In regard to the damage charges levied on the booking. Customers are liable to pay a minimum damage charge in case a damage is reported. Any expenses above the charged amount will be borne by the company. Upon checking we see that the damage charges are valid and we are unable to reverse the same. Hoping for your kind understanding in this regard. Regards, Sowmya | |||||
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Also original license needs to be carried by all the drivers in Tamilnadu. and how come you can ask to submit my original licence to you untill all the formalities complete including car repair and insurance claim process is completed.
And when i said I will pay the damage changers but cannot able to submit my original license since I need it to travel home and office every day the representative called and some one form zoom car site and asked to increase the damage amount by 5000 for not submitting the original license. Is this what your policy say.??