[Resolved] Zoom Car — late fee

Raghavendra Kotha

from Hyderabad, Telangana

Address:	500082
Website:	www.zoomcar.com/bookings/jps64vnxm

Booked car from zoom car on saturday i. E 13th oct, 2018. While booking i have chosen location as banjara hills (Idbi bank) but zoom car has given pickup location as gvk one mall (P3 parking). As excepted there was heavy traffic near the mall i was unable to reach at given time. Pickup time was 2:00pm i reached at 2:30pm and dropoff time 6:00pm i reached there by 6:50pm because of traffic near mall and reach parking it took so much time. I explained all the details to zoom car but there are not accepting to it. When zoom car allotted gvk one mall, i thought to cancel it but booking was done on same day around 10:00am, as cancellation made within 24hrs of booking start: ₹ 200 or 50 % of booking fee (Whichever is greater) will be charged as booking charge was rs.928 if i cancel it i will get charged rs.464, so i have not canceled it.

I would contentedly pay the late fee if i have used the car, but here in this case i have not used at that time i was beside mall itself i was there to return it. After giving a huge explanation to zoom car they are not obeying what i say.
Booking id: jps64vnxm
I feel very bad for choosing zoom car.

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Nov 28, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Oct 17, 2018

Updated by Raghavendra Kotha Travelling period was also very less, I traveled 41KM only where I have 75KM free ride.

Verified Support

Oct 23, 2018

Zoomcar Customer Care's response Hello Raghavendra,

Greetings!

We did check the above issue and see that the booking is confirmed based on the inputs selected from your end. We see that an option was shown while making the booking that the exact pickup location would be shared 2 hours before your booking start time and also an SMS has been sent regarding the same. As the booking has been confirmed at GVK One Mall (P3 parking near Pillar O) - Hyderabad, the details regarding the exact location have been sent on 13/10/2018 10:13 AM through an SMS. Hence, you had to pick the vehicle from the shared location. Also, as you have dropped the vehicle post the drop-off time, the charges are levied for the same.

Regards,
Appachu
Zoomcar