[Resolved] Zoom Car — late fee charge

1 Review
Pune, Maharashtra, India
 akshuk1 on Jul 6, 2018
Zoomcar charged me 734 rs for 1hr its not fair. Though i tried to extend my booking from my side but its not working and customer told me that this car must be booked by someone else so cant they keep some gap between two bokings of same car. This is not ok must see through it. How can any selfdrive rental service can charge 734 rs for 1 hr. They told me that 300 rs will be charged and extra hr charge. They charged me 450 rs instead of 300 late fine and hr charges extra. They are making fool nowadays
Complaint marked as Resolved Aug 10, 2018

Complaint Status

[Jul 06, 2018] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Jul 07, 2018
Hello Akshuk,


Please accept our apologies for any discrepancy in billing. Please share the booking details for us to have a check and do the needful.

Updated by akshuk1, Jul 07, 2018
Booking Id-JPS64J8HY
Updated by akshuk1, Jul 08, 2018
Please see through it and give me a solution so that i can pay the outstanding amount.
Updated by akshuk1, Jul 09, 2018
Till now no reply
Updated by akshuk1, Jul 09, 2018
Very slow response from zoom car customer care
Verified Support
Zoom Car Customer Care's response, Jul 10, 2018
Hello Akshuk,


Based on the escalation raised we did check on the charges levied on the booking.

As the vehicle was not available for an extension you were unable to do the same. The vehicle was dropped off one hour late, hence, you have been charged for the same.

We regret we will not be able to do much in this regard.

Hoping for your understanding here.

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    Zoom Car - late fee charge