[Resolved] Zoom Car — late payment charges of inr 8, 339
RRaunak Subba on Mar 7, 2020
-my zoomcar trip end time was 9:00pm on 23rdfeb. However instead of dropping at delhi airport (Pick up location), i decided to drop at connaught place (About 1 hour from delhi airport).
-for dropping at a different location, i agreed to pay extra inr2, 000 and late payment charges.
-i locked and left the car as instructed in cp at about 10pm on 23rd and was informed that in a few hours driver would come and take it and drop to the drop location.
-however the car was finally dropped off at drop location (Delhi airport) by tuesday and i was charged inr 8, 339 over and above the inr 2, 000.
-i requested the customer care executive to reduce the penalty (Or atleast take the entire deposit of inr 5, 000 and waive the extra amount) but was denied and told that the legal team would get in touch if i don't pay.
Complaint marked as Resolved Apr 12, 2020
[Mar 08, 2020] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Mar 09, 2020
We are sorry for any discrepancy in the billing. Please share the booking ID/email ID for us to revalidate the charges and revert.
Verified SupportZoom Car Customer Care's response, Mar 12, 2020
Upon checking, we believe that one of our representatives addressed you on the escalation raised. As discussed we regret we will not be able to waive off the late return charge, the charge is valid. We regret we will not be able to waive off the charge. Hoping for your understanding in this regard.
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