[Resolved]  Zoom Car — Lies about third party coverage

Address:Bangalore, Karnataka, 560043
Website:www.zoomcar.com

As per Zoomcar's collison coverage article on www.expert-market.com. It says that they also cover third party insurance. Here is the article excerpt:-

"At Zoomcar, we have a full wrap third party insurance cover, which ensures that no matter what third party damages occur due to an accident, you as the customer do not have to pay for it."

This article was shared by Zoomcar's team and was published on 25-feb 2015. Perhaps.


Hi, I hired zoom car in Mumbai on 14th of March. Unfortunately I
banged against another car. The damage was not huge either to my car
or the car I banged against.
But the people in the other car were demanding a huge amount of money.
We seeked help from zoom car to see if the third party insurance can
cover for their loss.
But the answer to this was a straight "NO". I stay in Banaglaore and I
was just a tourist in Mumbai. These people harassed me to such an
extend and I almost missed my flight back to Bangalore.
My security of 5k was lost.
According to the article you published, it seems like zoom car has a third party coverage. then why was i denied it?
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Aug 7, 2021
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
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Comments

Dear Lekha,

Apologies for the inconvenience caused.

Please note that we do provide third party accident coverage. Request you to write to us with your booking details and we will get in touch with you.

Regards,
Team Zoomcar

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