[Resolved]  Zoom Car — location and cancellation fee

Address:560011

I had booked a zoomcar for a pick-up in jayanagar but it set it's location to kempegowda international airport by itself.

I tried to contact customer care and the other zoomcar locations but was of no use. I had no other option but to cancel my booking. You spoilt our trip by not giving a good service. Atleast respond to th customer. What are you even there for when you can't help when we need you.

I finally cancelled my trip and i was charged a fee of 50% of my booking charges. Refund my money please. This isn't fair.
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Mar 14, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2019
Zoomcar Customer Care's response
Hello Shifa,

Greetings!

We are sorry to know about the trouble. Please note the vehicle shall be allocated as per the location that you select on the app/website.

However, please share your booking ID we shall have a check on the escalation raised.

Regards,
Sowmya
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