[Resolved] Zoom Car — math error in the refund | |||
Your zoomcar booking: jps64zset I have booked and returned the zoom car on july 21 - july 24 2018, with the booking number of jps64zset from bangalore. I have received a final statement with the message cut and pasted below. Payment received 23, 939 my zoom car total charges was 22, 360. However instead of getting 1579 rupees as refund i got 0 rupees refund. Please give me a refund of 1579 rupees back to my credit card. Thank you Naresh, = Your zoomcar booking: jps64zsetfare (+) ₹22, 360 Payments received (-) ₹23, 939 Refund ₹0 (Click here for a detailed invoice. For any queries or concerns, you may visit help and support on the zoomcar website or mobile app.) Was this information helpful? | |||
Oct 7, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 04, 2018 Zoomcar Customer Care's response Hello Naresh, Greetings! Please accept our sincere apologies for the inconvenience caused. We did review your comment and this is definitely not the experience we aim to provide to our customers. We have made the necessary changes in your account. We have created the refund through IMPS. You will receive an email within 24 working hours with a link, request you to login to your Zoomcar account and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account or you can initiate the refund by selecting the option " Get refund" in the application under the respective booking ID. Regard Wasim Zoomcar | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
46%
Complaints
5657
Pending
12
Resolved
2592
View all 5657 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
It said No space left. I went to 3 other stations to park still it was not ending the trip.!! Even if there were less than 10 cycles in the station.
Cycle No: 3254743
Greetings!
We are sorry for the trouble, Kindly send an email sharing your trip details through our contact us page. We shall have a check and resolve the issue. Here's the link for your reference - https://t.co/jBOTtJaIEP
Regard
Wasim
Zoomcar