[Resolved] Zoom Car — misleading charges
Mumbai, Mumbai City District, Maharashtra, India
Yayash tibrewal on Feb 4, 2019
Hello team, i had taken a zoomcar with booking id: jps6fwr4t on 21st jan to travel pune to mumbai. However during my trip the rhs mirror got damaged. I conveyed this message to the customer support and was ready for pay for the charges. But now the company wants me to pay 10000 for the damages and they say i have caused various other scratches and dents on the car that were already present on the car before i took it. I provided them with proof of video and images i took before taking the car which clearly shows every detail of the car. The only damage i caused is the rhs mirror. The company also tried to charge me wrongly for extra kms which i never used. I sent them images of the odometer and only then they agreed to waive it. I am highly disappointed with zoomcar and their service. They are trying to charge me for damages i never caused. I am willing to pay for my mistake but only after they provide me with a bill showing the charges for only rhs mirror. I shall not bare any charges for the other damages not caused by me.
Complaint marked as Resolved Mar 9, 2019
[Feb 04, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Feb 04, 2019
We understand your concern here. Upon checking with the above mention booking ID, the vehilce damage charges have been confirmed after a thorough check. We regret to inform you we will not be able to revers the charges here.
Verified SupportZoom Car Customer Care's response, Feb 05, 2019
We understand your concern here. The charge levied on the booking is valid, unfortunately, we will not be able to reverse the charge. Hoping for your understanding in this regard.
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