Zoom Car — money got deducted but my zoom car booking was not done.

punit chandak

from Nashik, Maharashtra

Address:

Pune, Maharashtra, 411018

On 25th november night i tried booking zoom car for amritsar, the booking was done, but after doing online payment it was not getting booked. The transaction got stuck in between for 15 minutes and then it said booking was not done. However on checking my account balance i found that 15526 amount got deducted from my account. I want the money refunded back.

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

Zoomcar Customer Care's response Hello Punit,

Greetings!

We are sorry to know that the amount is deducted and the booking is unconfirmed. Kindly share the registered mail id for us to have a check and assist you on the same.

Regards,
Imran
Zoomcar

Nov 26, 2019

Updated by punit chandak The registered email id is neha.[protected]@gmail.com