[Resolved]  Zoom Car — No Car Available - Got to know after reaching there

Address:New Delhi, Delhi, 110088
Website:www.zoomcar.com/delhi

I have booked zoomcar Honda Amaze (JPS6VAGZZ) for 03rd November 2016. However, the vehicle was not available., which i had to know after going to the pickup place after riding 12 km Through Bike.

I AM A OLD CUSTOMER OF ZOOM CAR, and use zoomcar many a times...this was the 2nd time thus writing.

Zoomcar had never even tried to call in advance and tell that car was no available (And their representative was saying car was not available since 2 months)

WHAT I AM SAYING IS NOW, I HAVE ALL THE PROOFS AND CALL RECORDINGS..

I started call them from 8.21am till 9.36 am (Scrrenshot attached).
I KEEP ON CALLING CALLING CALLING...BUT NO SOLUTION...TOTALLY WASTED MY WHOLE DAY..

I tried calling customer care several times (Screenshot Attached), it keeps disconnecting..

After saying that i met with accident they picked up the call...
1st Executive said please wait 15 Min we will call back...(no call received)
after 25 Min
2nd Executive said please wait again 15 Min..(no call received)
after 20 Mil
3rd Executive again please wait...

Because of all these i had to cancel my plans and had to face many troubles and waste of time & money as well.

will also complaint on higher level also because i have all the proofs and recordings. I had to face a lot.

SAGAR CHHABRA
+91-[protected]
[protected]@gmail.com
+3 photos
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Jan 27, 2017
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2016
Zoomcar Customer Care's response
Hello Sagar,

Greetings!

Please accept our apologies for the delay in response. We did review your complaint and it is regretting that we were unable to serve you well.

It is disappointing to receive such feedback from our customers, as we strive to provide a great zooming experience to our customer. We did investigate the issue and we understand that our team did reach out to you regarding the issue stated.

We do understand the need of having backup vehicles to serve customers in such instances. Our team has been rigorously working on adding more backup cars so that we have very few cancellation.

We will be unable to undo the events that have caused you distress, but, please rest assured, our team is working on combating such issues and we will be implementing corrective actions to rectify the issue.

Hoping for your kind understanding in this regard.

Regards,
Zoomcar.
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