Zoom Car — no communication regarding penalty charges

I had booked zoomcars today on 14 jan18 for 12 hours. 7am to 7pm. I got a call from zoom cars if i need to extend this trip. My response was yes & told them will extend on app. Unfortunately i was not able to extend in app due to absence of internet connectivity. But still i am not aware & no updates regarding penalty charges. Finally i called zoomcars & asked them to extend as i m not able to extend via app. First they responded only i can extend in app or they cannot. Later i called again they told even i cannot do now & need to pay penalty of each extended hour along with suplus charges. My compliant is regarding zoomcars mis communication & no update on penalty charges. Even credit card folks inform is regarding penalty & ways to avoid rather than updating after the deadline. Unethical business practice at zoomcars. All the best & increase your topline with unethical ways to cheat customer on the name of your policies.
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