[Resolved] Zoom Car — not able to close/end trip

Manish Wakharkar

from Pune, Maharashtra

Address:

Pune, Maharashtra

Today i booked cycle from reliance mart kharadi... After completing trip when i return to pedl station of wtc tower 2.. After locking the cycle its not getting end... I tried so many times in interval of half hour... Raised help and support query 6 times... No response yet... When i reached the station the fare to be charged is 3... Now currently the trip is on and they keep on increasing my amount... I tried to unlock the cycle then its not getting unlocked as well... Zoom car is messaging for overdue on time but not for support... Why i am facing un necessary charges and failure in ending trip.. I have all the screenshot and picture of cycle ater parking at pedl station... I am seriously not going to pay anything more than 12.. They already deducted 12 rs and its keep on increasing...
Cycle number 101678

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Oct 24, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2018

Zoomcar Customer Care's response Hello Manish,

Greetings!

We are sorry that you were unable to end the trip. Kindly send an email sharing your trip details through our contact us page. We shall have a check and resolve the issue. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar