[Resolved]  Zoom Car — not able to deliver the car

Address:

411040

I have booked for a zoom car 2.5 months prior. I recieve a call from constomer care 2 days prior to my delivery date that care that i have booked is not available and they can provide me with a smaller car that has been promised. Since we were 5 adult and 2 kids traveling so obviously i did not agree with that option so they asked if they can change my delivery point.
It is raining heavily since 2 hrs. My husband, me and my 2 children are standing in the rain waiting for the delivery but the car is not available. Costumer care does not respond back. We are only calling. There is no call back. After 2 hrs they are telling us the car which was supposed to get delivered to us has problem for locking in and out so it has gone for the repairing. They are insisting to take a smaller car.