[Resolved]  Zoom Car — not able to end trip 3245675

Address:Bangalore, Karnataka

I had taken the cycle from hsr and after unlocking the cycle i noticed that chain was rusted completely and it was off the sprockets. I immediately tried ending the trip. By this time it was 3 rupees. I tried multiple times. Most of the time it said request timed out and then sometimes says the parking is full. I have seen no one pick up cycle or drop off cycle when i was there. How can i not park a cycle at a place where i just yook it from. Moreover how am i supposed to move the cycle to another place if the chain is off. Pedl doesnt have a number to which i can call to. 3245675 is the cycle number. I am still being charged. Please end the trip and revert transaction. I did not even use the cycle. Please check the condition of the cycles which you offer for customers.
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Nov 3, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2018
Zoomcar Customer Care's response
Hello Sharath,

Greetings!

We are sorry for the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on a priority https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar
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