[Resolved] Zoom Car — not able to lock cycle and end trip

Barmaky

from Darwha, Maharashtra

Address:

411055

I took a pedal cycle 3251979, when i unlocked i found that chain socket is damaged, so i parked the cycle at that station only. And when i tried to lock the cycle there is no locking clip so that i can push it to lock the cycle. I am unable to lock the cycle. My trip is continuing since more 3 hrs. I am unable to end the trip. And also no one there to assist. I didn't found any customer service support number for pedal service.
It's 12 pm in night. I left the cycle and came back. Please help to lock the cycle as well as end the trip.
My cycle id is : 3251979

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Jan 3, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar