[Resolved] Zoom Car — not able to unlock or end trip for pedal cycle pune. | |
Cycle no : 102529 Hi, Today i have scan code of cycle 102529 near shiv sai vishwa society, pune at 11:58 morning and try to unlock cycle but not able to unlock it. Same time i am also not able to end the trip. I am in trouble that not able to use cycle or not able to end the trip. Please help me to resolve this issue. Now cycle is on my name and payment is increasing but not able to end the trip Cycle no: 102529 City : pune Regards, Ankit shah Was this information helpful? | |
Jan 25, 2018 Complaint marked as Resolved Finally on same day, got response from Zoom car on mail and also got response here and I ended my trip with some of 9rs lose. Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 25, 2018 Zoomcar Customer Care's response Hello Ankit, Greetings! Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Request you to share us the below details at [protected]@zoomcar.com Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience. Awaiting your response. Regards, Kiran.S | |
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