[Resolved] Zoom Car — not end trip works

DASTAN CHOUDHARY

from Bengaluru, Karnataka

Address:	560076
Website:	www.zoomcar.com

I booked pedl from hero honda bus stop (Near dell domlur flyover). And i lock that cycle near dedl point but i didn't end my trip. Now that cycle is moving by someone but i got bill approx 500 rupees is going but i am not using that cycle and also i don't do end trip.
When i press the end trip button
Then output message is : end trip is prohibited is display
Please short out my problem.
Thank you

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Jan 1, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

Zoomcar Customer Care's response Hello Dastan,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar