Zoom Car — not given refund

 
1 Review
 Gokul10000 on Aug 19, 2018
Recently i made a booking on zoomcar. But here we are facing flooding issues near the pickup point and all other transportation we're stopped that time. Because of that i cancelled that booking. While cancellation time it was showing it will be renfunded but now customer care telling not able to refund. Their policy page was showing i am able to get a refund. Attached screen shot

not given refund

Complaint Status


[Aug 19, 2018] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Aug 20, 2018
Hello Gokul,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We did review your comment and this is definitely not the experience we aim to provide to our customers. Please share your booking ID at feedback@zoomcar.com, so that we check on the booking and we will do the needful.

Regard
Wasim
Zoomcar
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    Zoom Car - not given refund