[Resolved]  Zoom Car — not informed before and charging later

Address:560063

Me and my friends booked swift in bangalore and went nearby while coming back we were traveling in nice road (Bangalore) which is always empty, too broad and cars usually go above 100 km/hr. This was the first time we booked zoomcar and none o[censored]s had any idea. We were getting late so my friend was driving fast and just reached 125 km/ hr. The moment he just touched that limit the message came that he crossed 125 and should pay 2500 rs. We were never been informed before booking about the extra charges. No one told us the max limit. We had also booked scorpio and in that car the limit was mentioned 80 km/ hr and even before taking the car, the people there told them the limit but for the other car no one mentioned even once. Not even in rules and regulations it was mentioned so now y will we pay the extra fine. It is not our mistake and we will not pay. If the issue is not solved here then my dad who is the judge of high court is going to help us file the case against zoomcar. When it's not our mistake then we r not going to pay even a single penny
Was this information helpful?
No (0)
Yes (0)
Jun 27, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
May 23, 2018
Zoomcar Customer Care's response
Hello Simran,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We did review your comment and this is definitely not the experience we aim to provide to our customers. Please share your booking ID at [protected]@zoomcar, so that we check on the booking and we will do the needful.

Regard
Wasim
Zoomcar
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5656
    Pending
    12
    Resolved
    2592
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information