[Resolved] Zoom Car — not received my deposit amount/refund

Alkesh j

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400098

It’s been almost 2 months i haven’t received my refund yet please look into the matter as i’ve already mailed you twice regarding the same issue this isn’t a right way to treat your customer and their issues don’t make yourself count in the list of worst service providers kindly look into the matter wasn’t expected this from zoomcar.
Booking id:- jps6foby6

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Mar 10, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

Zoomcar Customer Care's response Hello Alkesh,

Greetings!

We understand your disappointment here. Upon checking with the above mention booking ID, we see, unfortunately, the refund transaction got failed. However, we have initiated the refund through IMPS, you will receive the IMPS refund mail to your registered mail id in 24 business hours. Request you to login to your Zoomcar account through a desktop and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account or you can initiate the refund by selecting the option " Get refund" in the application under the respective booking ID.

Regards,
Imran
Zoomcar