[Resolved] Zoom Car — online payment failure on zoomcar site

Murali Jayaraa

Address:

Bangalore, Karnataka

Hello team,

Date of booking: 30 jan 2019.

I booked ford figo with zoom cars on 30th january 2019 and my booking id is jps6fprji.
I did the transaction via sbi net banking. My money got deducted from my account i didn't receive confirmation message for my booking but i got a message saying "your transaction has failed. Please do a fresh transaction" on the booking page.

Please look into this and assist me and refund my amount to the account.
Amount paid : ₹ 17, 554
I have attached the bank statement and error page for reference.

I already sent a mail to help & support team of zoom car but i didn't get response.

Thanks,
Murali

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Mar 17, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry to know that you have not received the refund and the booking confirmation email.

We request you to share the registered email ID and the contact number by emailing us at [protected]@zoomcar.com, we shall have a check and do the needful.

Regards,
Ramya. S