[Resolved] Zoom Car — over charging

josemathew

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I was charged rs 662 extra whereas the fault was theirs. Very high handed behaviour, threatening style... Extremely un friendly company.

I reached the drop off point well ahead of time. But i could not go in as there was no board, no proper gate nor any light (It was night time). I took the help of the app. It directed me to take an 8 km trip for reaching the drop off!! That was also a wrong direction.
Finally i wasted one hour and 20 km. They are charging me for that!!! Totally unfair because all this happened because they have no marking for the drop off point.

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Oct 11, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Sep 10, 2019

Updated by josemathew I have given clear proof of what i have stated to the zoomcar customer care. Docs by mail.

Verified Support

Sep 10, 2019

Zoomcar Customer Care's response Hello Jose,

Greetings!

We are sorry to know that there is a discrepancy in the charges, please share the booking ID for us to have the issue checked.

Regards,
Appachu
Zoomcar