[Resolved] Zoom Car — Overcharged - booking not extended even after getting a confirmation on app | |||||
I made a booking on Zoom car Id: JPS6VLR9V. As I was struck on Bangalore, l was forced to extend the booking, I tried using app and got a message saying that the booking is extended. But when I returned back the car, I was charged 300 for late fee. I raised a complaint but no reply. Again I called to customers care asking the same, they were telling booking was extended but reverted back because of payment, where I already paid 5000 extra, and I was not notified by sms or email Was this information helpful? | |||||
Feb 11, 2016 Complaint marked as Resolved Best Customer Care.
They called me with in hours and helped me to get my refund
They promised me this type of mistake will not be happened in future
Thanks Zoom Zoomcar customer support has been notified about the posted complaint. | |||||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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At the outset, we sincerely apologize for the inconvenience caused. We are reviewing your case and will get in touch with you with a resolution at the earliest. We appreciate your kind cooperation and understanding in this regard.
Regards,
Team Zoomcar