[Resolved] Zoom Car — overcharging and wilful harassment

namanag1989

from Bengaluru, Karnataka

Address:	560034
Website:	www.zoomcar.com/bangalore

This complaint is regarding my booking jps64wus8 for which i have been charged damage charges whereas i have provided the customer support with both pickup and delivery videos where the condition of the car is exactly same at both the times. Additionally, i have been asking them the proof of damage which zoom car has been unable to provide till now even in last 7 days. They are simply sending emails, messages which i believe is a harassment.

You can go ahead and check in my history that there has been no delay in payments with any of the bookings but this time due to pathetic customer support and no response i am unable to do so till now.

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Oct 10, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2018

Zoomcar Customer Care's response Hello Naman,

Greetings!

We did have a check on the damage charges and have validated the same. We find that the damage charges are valid. We are sorry, we will be unable to reverse the damage charges levied on the booking. Hoping for your kind understanding in this regard.

Regard
Wasim
Zoomcar

Sep 10, 2018

Updated by namanag1989 Hi Zoomcar,

I think you haven't read my complaint correctly. 1st of all who is asking you to reverse the damage charges, I am just asking you to provide me the proof supporting the damage has been done by me or during my booking. I have provided your support team 2 videos, 1 which was taken at the time of pickup and another at the time of delivery. Both videos show the car in exactly same condition with no added damage.
I am giving your team 24 hrs to provide the required response with necessary supporting details otherwise I am going to file case in consumer court against you. Additionally, for your reference there are complaint ids where you can track my email responses and which shows that you are not providing me the proof of damage to support the charges.
CASE:975696
CASE:975591
CASE:974513

Thanks,
Naman