[Resolved] Zoom Car — Overspeeding fees | |||
I booked a car on zoomcar.com for 3rd Jan 2107 for a day. The pickup was in Delhi airport.I returned the car next day same place and thought everything was fine till I got this hefty bill of 10000 which included a fraudulent charge of 2500 for overspeeding. Fraudulent charge of 2500 posted in my final bill as overspeeding fees while its clearly not mentioned anywhere during booking. On contacting the company they say its embedded in there policy documents. Clearly this is a hidden fee fraudulently imposed on consumers. Thanks, Abhi Was this information helpful? | |||
Feb 10, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 08, 2017 Zoomcar Customer Care's response Hello Abhi, Greetings ! We sincerely apologize for the inconvenience caused. We do not charge our customer needlessly. We completely understand your concern. Please note, we have a very strict policy towards over-speeding charges. Keeping in mind the safety of our customers we have set a limit on the speed. Request you to share us your booking details for us to check on your issue and reach out to you soon with an update. Regards, Zoomcar | |||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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This is unfair, I took a car today, Firstly Zoom car is not needed on a daily basis. If someone needs on his on demand. No one remembers about all policies. What zoom car defined for their self ?
If you are really strict to over speed policy and charges ? Why don't you handle cases to RTA locally. You say it on your websites anyone crossing 125/km hrs are penalized by RTA and need to face challenges ? I hope you are not govt son's to eat their money.
I understand few people miss you of cars with over-speeding but what about other who missed it for few seconds unfortunately without baser sound. What rights do you have snatch 2500/- for the first time who are not aware of such policy and no baser sound on 125/km ?
I seriously say this is unfair, zoom cars wants money some or the other way. I recommend everyone not to go for zoom car.
Regards,
Naveen