[Resolved] Zoom Car — overspending fine

NishiNair

from Ranibennur, Karnataka

Address:	Udupi, Karnataka, 576104
Website:	Zoomcar

There was no prior intimation given by the zoomcar people. Even when they came to drop the car they could have said this issue, just like their other basic policies of not drinking or smoking. This policy also was given in the mail in a very small font at the end of the mail which can be ignored very easily. And there is no warning system. The driver slowed the car the moment the beep was heard. This is a case of hidden fraudlency by the company. It was only when we had reached a certain distance we realised that there was a fine of 2500. How come even a warning was not issued. This is total cheating on the behalf of zoomcar
And such a hefty amount is not even taken by the police was done. Kindly look into the matter

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Dec 11, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Zoomcar Customer Care's response Hello Nishi,

Greetings!

We understand your concern here and sorry for the trouble caused. Kindly note, we have a very strict policy towards over-speeding charges. Keeping in mind the safety of our customers we have set a limit on the speed. As you have crossed 125km/hr during your reservation, you are charged as per the policy. The details regarding the overspeeding are mentioned in our policy section and the same is mentioned in the booking confirmation email sent. Also, we are yet to install speed governor in all our vehicles. As the vehicle gets auto allocated to a booking 2 hours prior to the booking start time, we send out an SMS regarding the speed governor at the same time. Also, we have stuck a sticker on the vehicle regarding the speed limit. The speed limit for the vehicles without speed governor is 125km/hr.

Regard
Wasim
Zoomcar