[Resolved] Zoom Car — pedal - cycle no - 101738

amt999amit

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411017

Cycle no : 101738
Hi,
Today i have scanned code of cycle 101738 near seasons gold leaf, pimple saudagar pune around 10.10 am and tried to unlock cycle but was not able to unlock it. Same time i am also not able to end the trip. I am in trouble that not able to use cycle or not able to end the trip. Please help me to resolve this issue.

Now cycle is on my name and payment is increasing but not able to end the trip

Cycle no: 101738
City : pune

Regards
Amit garje
[protected]

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Mar 12, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

Zoomcar Customer Care's response Hello Amit,

Greetings!

Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Request you to share us the below details at [protected]@zoomcar.com

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Kiran.S

Verified Support

Jan 25, 2018