[Resolved]  Zoom Car — pedal cycle not getting locked

Address:Bangalore, Karnataka, 560102
Website:www.zoomcar.com

Today at 5 pm, 24 oct 2018, i booked the pedle cycle no 3216341 from pedle station at aston service apartment, hsr layout sector 1 bangalore and dropped the cycle at nift college pedle station at 5.30 pm.
But i am not able to lock the cycle to end trip. Trip is still continue because of this issue and money is getting deducted from paytm wallet.

Please end trip asap and refund the extra amount charged from me.
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Jan 3, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2018
Zoomcar Customer Care's response
Hello Rohit,

We are sorry to know about the trouble that you had to go through.

We request you to follow the below steps and raise your complaint through the app.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Awaiting your response.

Regards,
Sowmya
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