[Resolved] Zoom Car — pedal cycle trip charged for false outstanding | |
Yesterday evening i booked a cycle (101511) at pedl station near bus stop behind river dale. After entering the code it got unlocked but cycle lock got struck and did not open. My trip had already been started. I tried to end the trip but it kept showing 'timeout or retry'. I was being charged with 30rs. For outstanding the cycle. Today in the morning i got several messages from you to end the trip but i was not been able to do that since last evening. Kindly check this issue and refund my money in my paytm account. Was this information helpful? | |
Jan 8, 2018 Complaint marked as Resolved They refunded my money back. Zoomcar customer support has been notified about the posted complaint. Dec 23, 2017 ganeshkawashte's response What r u doing ...Nither site responding nor you... Please try to understand my pronlem and end the trip Cycle number 102329 Mob no. [protected] Verified Support Dec 29, 2017 Zoomcar Customer Care's response Hello Ankita, Greetings! Please accept our sincere apologies for the inconvenience caused. If there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience. Request you to kindly share us the requested details at [protected]@zoomcar.com. Awaiting your response. Regards, Appachu Zoomcar | |
 2 Comments | |
Comments
I didn't unlock the cycle..how come you has start your trip..10 rupees already deducted..that is not expected.. Return my money ASAP
Reply
Sir,
Myself ganesh had booked cycle at 6am and after 20 mins means at 6:20 wanted tk end my trip but pedl.in site did not responding ...i have lost my mony unnecessary
I kindlh request u to end my trip having cycle details
Cycle number 102329
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Myself ganesh had booked cycle at 6am and after 20 mins means at 6:20 wanted tk end my trip but pedl.in site did not responding ...i have lost my mony unnecessary
I kindlh request u to end my trip having cycle details
Cycle number 102329
Zoomcar Customer Care's response, Dec 29, 2017
Verified Support
Hello Ganesh,
Greetings!
We are sorry for the trouble caused and we see that the trip is already ended.
Regards,
Appachu
Zoomcar
Greetings!
We are sorry for the trouble caused and we see that the trip is already ended.
Regards,
Appachu
Zoomcar
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