[Resolved] Zoom Car — pedal cycles pathetic

pandey_amit

Address:	Kolkata, West Bengal, 700156
Website:	zoomcar

Today i started my pedl trip on cycle no. 100967 from my zoomcar app with mobile no. [protected]. The trip got started but the cycle did'nt unlocked"and the trip is also not ending. The location is jal vayu towers dj block new town
Kolkata west bengal. This happens a lot of time, people's money and time both are wasted. I am not going to pay for this trip as i havent used the cycle for even a minute. The fault is in your server system. Stop the trip from ur end as soon as possible.

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Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Amit,

Greetings!

We understand your concern and apologise for the same. We did have a check on the above escalation raised and see that trip has been ended.

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Regards
Wasim