[Resolved] Zoom Car — pedal end trip issue - cycle 102777

Sasikala S

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560034

Today i used pedal from bangalore agara lake. Cycle number is 102777. I am trying to end the trip from 5.50 pm and i am not able to proceed further. I am getting message "sorry something went wrong please try after sometime". My account is been charged currently now. I went back to the pedal station and tried to end trip from there too after few hours, still i am not able to do. As mentioned there is no place to raise the complaint or talk to the executive.
I need to end my trip now. Please help me.

Cycle number 102777
Name - sasikala
Area - agara lake, bangalore

Was this information helpful?

No (0)

Yes (0)

Dec 20, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

Zoomcar Customer Care's response Hello Sasikala,

Greetings!

We are sorry for the trouble caused. We request you to follow the below steps and raise your concern, we shall look into the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Ramya.S

Nov 19, 2018

Updated by Sasikala S Hello Ramya,

Thanks for response. I tried the same and i am getting into the trip thats having the issue and if i click on end trip i am getting issue. Still i am not able to end my trip i am loosing my money. I used it only for an hour and its been close to 24 hours now still i am being charged.

Request you to provide any contact number or please ask your representative to call me

Regards,
Sasikala

Nov 19, 2018

Updated by Sasikala S I able to end the trip. I have used for only one hour but it has been charged for 21 hours from 18th Nov 6 PM to 19th Nob 3:20 PM. Also I m unable to view the completed details its showing error and reference number given below

Reference No: #30.93a21ab8.[protected].5e8f568b

Thanks and Regards
Sasikala

Nov 19, 2018

Related Zoomcar reviews

View all 5657 Zoomcar Reviews

Comments

Pritam Maiti

from Kolkata, West Bengal

I have an open complaint, which is not resolved till now. So I can't be able to use pedl anymore.. please fix it soon.

Email : [protected]@gmail.com
Mobile : [protected]

Zoomcar Customer Care's response, Nov 28, 2018

Verified Support

Hello Pritam,

Greetings!

We are sorry that you were unable to use the PEDL service. Upon checking, we see that the issues have been resolved.

Kindly revert, if you are still facing any issue with regard to the trip. We shall resolve it on priority.

Regards,
Sowmya

Dev Halder

from Kolkata, West Bengal

My name is Debojyoti Halder
Cycle no 3191039 started ride at 5:12 pm frm Wipro technologies Salt Lake, Kolkata and put it place nearby the pedl station but still pedl is charging me .I request you to kindly end the ride .as I m unable to do so

Zoomcar Customer Care's response, Nov 28, 2018

Verified Support

Hello Debojyoti,

Greetings!

We are sorry that you were unable to end the trip.

Kindly share the below-requested details, we shall resolve the issue on priority.
City:
Cycle number:
Paytm number:
Email ID:

Awaiting your response.

Regards,
Sowmya