[Resolved] Zoom Car — pedal issue

Neeraj Puraniya

from Bengaluru, Karnataka

Address:	560102
Website:	www.zoomcar.com

I have tried unlocking the cycle, registered no [protected]. Cycle does'nt got unlock. So i have not used the cycle. I tried starting trip around 8.15 pm. Suddenly at around 10.30 i have received msg that from paytm rs 36 got charged. From that time i opened zoom car app and tried ending trip. Its showing cycle no 3223942. But i m not able to end trip. Plz end trip immediately and return my money. Paytm wallet linked is [protected]. There is no customer care no where we can talk to customer care executive. Its really pathetic.

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Jan 12, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Zoomcar Customer Care's response Hello Neeraj,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar