Zoom Car — pedal ride not ending

Yesterday i tried to go for a cycle ride. There was issue with cycle lock, didn't get unlocked. But ride started in app. I was not able to stop the ride but it was always giving timeout error. Even though zoomcar rent calculation is working very fine. It's been running since then. Cycle rent reached to rs59. Please do necessary steps. There is no customer service available. Now i can't even add money to paytm wallet.
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Cycle no.101748 the lock of the cycle is not working so i am unable to end the trip please end my trip and refund my money

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