[Resolved] Zoom Car — pedal station

Sonal Priya

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411027
Website:	Zoomcar pedal station

Hi,
I tried to unlock a zoomcar cycle from vishal nagar but the cycle did not got unlocked and it's showing trip in progress progress and my money has started getting deducted.
I am no able to end the trip as well.
The cycle number is 102194. Can you please look into it.
Please let me know if incase more information is required and please improve your service.

Thanks,
Sonal

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Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Sonal,

Greetings!

We understand your concern and apologise for the same. We did have a check on the above escalation raised and see that trip has been ended.

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Regards
Wasim