[Resolved] Zoom Car — pedl application issues | |||
My app is showing a message from last 4 days that you had an open complaint for last trip and i am not able to use pedl app anymore. This is hopeless and frustrating since i am a very regular user of cycle. They even don’t have a proper resolution mechanism in place for such issues. Overall a very disappointing experience. I don’t know from when i will be able to use pedl cycles again? Was this information helpful? | |||
Nov 29, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 23, 2018 Zoomcar Customer Care's response Hello Nandan, Greetings! We are sorry for the trouble caused, please raise your concern through the application for us to have the same checked. Step 1: Click on the hamburger menu in the app (three dots on the top left-hand side), Step 2: Select “My Trips”, Step 3: Select “PEDL”, Step 4: Select the trip where issue needs to be reported, Step 5: Follow on-screen instructions. Regards, Appachu Zoomcar | |||
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I have already paid for monthly subscription and no way i can get a refund.
Greetings!
We are sorry for the trouble caused, please raise your concern through the application for us to have the same checked.
Step 1: Click on the hamburger menu in the app (three dots on the top left-hand side), Step 2: Select “My Trips”, Step 3: Select “PEDL”, Step 4: Select the trip where issue needs to be reported, Step 5: Follow on-screen instructions.
Regards,
Appachu
Zoomcar