[Resolved] Zoom Car — pedl cycle end trip and pedl subscription

psplendour

from Kolkata, West Bengal

Address:	700156
Website:	pedl cycle

Hi,
Pedl,
I have booked a cycle 3204918 and still not anable to end trip.I have traveled 1 km and for stopping it I have travelled aprox 2 km and 5 stations.Please improve your locking/unlocking mechanism.

Another issue is that I have a subscription of 49 recharged on 6 nov, I am not getting one hour free daily ride.

Please resolve these issue as soon as possible.

+2 photos

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Dec 12, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar