[Resolved] Zoom Car — pedl cycle no. 100350

VooDooAt War

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700157

Like numerous other complaints;
I too locked my cycle outside my house while in an on going trip.
And it hasnt unlock in last 39minutes despite numerous attempts; how ever it shows a pop up in the app saying "you cycle is unlocked"

. Ending the trip shows a nithing pop uo saying "timed out".

Please fix the issue asap.
Registered witj phone number: [protected]

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Apr 4, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Mar 02, 2018

Updated by VooDooAt War GOOD INITIATIVE, BAD SERVICE.
WORSE BUGS.

Mar 02, 2018

Updated by VooDooAt War I got an SMS saying that tue ride has ended, both the application and the website show me a timer, the charges ever increasing and i cannot book any pedl bikes either.

CONTACT US page on the website cannot be accessed, because supposedly there is not booking.

THIS IS GETTING WEIRDER, AND MORE AND MORE ANNOYING BY THE MINUTE. And clearly there is no response on the company's behalf.
PERHAPS, its a bad choice after all.

Verified Support

Mar 03, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry for the trouble caused. Please send us an email through our contact us page. The concerned team shall revert to the email. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regards
Wasim
Zoomcar

Mar 04, 2018

Updated by VooDooAt War I have used that method, and I have sent multiple complaints through the app.
The ride charges kept increasing; and now the Cycle is lost.

Again, I used it for less that 2hours then locked it.
And now its gone.
The ride has exeeded 36hours mark now; and is charging me more and more by the second.
I need an asnwer, I wont be shuffling between email and apps anymore.
I wish to be reached at my email; [protected]@gmail.com
or called, @[protected]

I am done trying to fix your problems. Since you have no interest in fixing it.

Mar 06, 2018

Updated by VooDooAt War Cycle number : 100350
City Name : Kolkata
Pickup Station : Eco park Gate no. 4
Lost Location : St. 622, Eco Urban Village, Action area 2, Newtown
Lost Scenario : The cycle was used for 2hours, and locked outside my house. Couldn't be unlocked for over 1day and a half. And no response from the support team for the longest period of time. Eventually, I go out to check on the cycle and try to unlock it again, and it wasn't there. I imeediately contacted the support again, and still trying to figure out what exactly is the procedure.