[Resolved] Zoom Car — pedl cycle not getting unlocked

Arpita Dhawan

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411027

My cycle no. Is 100905
I have scanned its barcode to unlock the cycle.
Its didnt get started and now when i am trying to end the trip, it is not getting ended.
Error is showing - request timeout.. Retry.
I am noy able to even use the cycle is not opening. I have tried this several times
My money is getting deducted but i have not used a single minuted becuse it is not getting unlock.. I am unabke to ride and also unable to end trip. Please help as my money is getting deducted without any use.

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Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Jan 16, 2018

Updated by Arpita Dhawan Is there any update on this

Jan 16, 2018

Updated by Arpita Dhawan It has been almost 3 hr, i am still unable to end the trip. My meter is showing 6 rs..please look into it on priority

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Arpita,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same at [protected]@zoomcar.com

Also, request you to please share the screenshot of your Paytm wallet which shows the amount deduction for the PEDL booking.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Wasim