Zoom Car — pedl cycle not unlocking, and being charged continuously.

Address:Kolkata, West Bengal, 700156

Cycle no: 100806
I had tries to unlock it as usual but it did not unlock. Moreover, it is not even allowing me to end my trip. It is locked mode since 2 days. I have dropped an email but no response till now. I am not able to use any other cycle as well. The trip cost has become Rs.143 since the cycle has been locked by my phone for 70 hours now. I can't end my trip, I can't unlock the cycle, have not used it, can't even pay the amount.. Please help. Have not heard back from Zoomcar customer care since then.
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