[Resolved] Zoom Car — pedl cycle - took a break, can't unlock can't end trip

Verabhishek

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411007

Team,
Cycle no - 102036
I started trip at 20:25 on 19/01/2018 and took a break at a coffee shop by locking the cycle. After that (About 44mins of trip duration), i was neither able to unlock the cycle nor able to end the trip. The cycle was locked and hence i could not take it anywhere. Your customer support is not available on phone and that's a terrible disappointment considering customers may face such issues and may lead to an emergency. I had dropped an email using the customer support link on zoomcar.com at 21:20. Even now, my trip is still going on. Please end my trip and arrange a appropriate refund.

Was this information helpful?

No (0)

Yes (0)

Feb 28, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

Zoomcar Customer Care's response Hello Verabhishek,

Greetings!

Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Request you to share us the below details at [protected]@zoomcar.com

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Kiran.S