[Resolved] Zoom Car — pedl cycle trip not ending and charging extra

 
2 Reviews
Pune, Pune District, Maharashtra, India
 shiv_kumawat on Aug 9, 2018
I have started my trip of PEDL cycle at 8.2am and end my trip at 8.39 am.
Now I got bill generated of 78rs for only less than 15 minutes.
Is this new way of looting your customer.
My first experience with zoom car is very bad.
Why you guys charging too much amount for only 15 minutes.
I have also sent multiple mails to help center but couldn't get any response.
Zoom car PEDL is a big scam. They are looking their customers.

pedl cycle trip not ending and charging extra
Complaint marked as Resolved Sep 16, 2018

Complaint Status


[Aug 12, 2018] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Aug 12, 2018
Hello Shiv,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar
Updated by shiv_kumawat, Aug 12, 2018
I have already sent detail mail and waiting for an update.
Verified Support
Zoom Car Customer Care's response, Aug 13, 2018
Hello Shiv,

Please share your email ID for our reference, we shall ask our team to revert to the emails on priority.

Regards,
Sowmya
Updated by shiv_kumawat, Aug 13, 2018
My Email Id: kumawat.[protected]@gmail.com
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I booked pedle last night but when I wanted to end the trip at the same location.
it was advising me to take it to nearby station.
If I can take that bicycle from there then why I can not stand there.
Still it showing that my trip is going on I m not going to pay that fix it soon.
That experience was worst .You are looting people.

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    Zoom Car - pedl cycle trip not ending and charging extra